MANAGEENGINE ServiceDesk Plus

MANAGEENGINE ServiceDesk Plus

 

 

 

 

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MANAGEENGINE ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

MANAGEENGINE ServiceDesk Plus features:

  • Incident management
  • Service catalog
  • Problem management
  • Change management
  • CMDB
  • IT project management
  • Knowledge base
  • Self service portal
  • Service level agreement
  • Business rules
  • Automatic ticket dispatch
  • Help desk notifications
  • User survey
  • Help desk reports
  • Mobile help desk
  • Multi site support
  • Email commands
  • Data archiving
  • IT asset inventory management
  • Asset discovery
  • Agent scanning
  • IT asset tracking
  • Software asset management
  • Software license management
  • Purchase order management
  • Contract management
  • System tools

Available in 2 editions:

  • ManageEngine ServiceDesk Professional (helpdesk+asset management)
  • ManageEngine ServiceDesk Enterprise (helpdesk+ITIL+asset+project management)