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GOTO Resolve - refreshingly simple, all-in-one IT support, fortified with zero trust security for unparalleled ease and peace of mind.
Key benefits:
- Conversational ticketing -
plugs IT support right into the messaging tools your teams are already using.
- Create, manage, and close support tickets from within Microsoft Teams or Slack (coming soon!)
- Start remote sessions over messaging
- Use web-based ticketing, conversational ticketing, or a combination to fit your needs
- Mobile Device Support - Provide fast, frictionless remote technical support for virtually all Android, Chrome OS, or iOS devices.
- Join sessions directly via SMS, PIN, link, or email
- Chat with agents via web browser or app
- Hand off or record mobile support sessions
- Security Architecture - Enterprise-grade security meets consumer-grade ease of use to securely keep your systems running.
- Banking-grade encryption
- Streamlined access management and provisioning
- Multi-factor authentication, SSO, and more
- IT Automation - Unattended access and multi-session handling let agents and employees get more done, every day.
- Push scripts and tasks
- Leverage pre-written scripts
- First-of-its-kind zero trust access controls with remote execution
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