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ManageEngine Helps Zhaojin Mining Transform IT Operations, Reducing Downtime by 70%

December 15, 2025 -Zhaojin Mining Industry Co., Ltd. (1818.HK) achieves significant time and cost savings by deploying solutions from ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions. These results strengthen the company’s operational resilience, support its global expansion, and accelerate its transition toward digitally driven, intelligent mining—closely aligned with China’s national push to develop new quality productive forces.

Headquartered in Zhaoyuan, Shandong Province, and listed on the Hong Kong Stock Exchange, Zhaojin Mining is one of China’s leading gold producers, operating multiple mines, processing plants, and corporate offices across China and international markets. As China’s mining sector undergoes rapid digital transformation—by 2025, the penetration rate of intelligent mining equipment has reached 48%, up 10% year over year—Zhaojin faces mounting challenges in managing a large, geographically distributed IT environment, making reliability, visibility, and seamless collaboration mission-critical enablers of its intelligent mining initiatives.

This industry-wide transformation is further reinforced by national policy. In August 2025, China’s State Council released the AI Plus action plan—calling for deep integration of AI with six key industries, including mining by 2027, and for smart terminal penetration to exceed 70%. At the same time, mining intelligence has evolved from isolated use cases to system-level integration: Enterprise adoption rates of AI-driven predictive maintenance, digital twins, and autonomous equipment have surpassed 50%, while the penetration of intelligent equipment is projected to rise from 38% in 2025 to 62% by 2030. These trends underscore the urgency for mining enterprises to build a robust IT foundation.

"ManageEngine helped us consolidate IT operations into a unified, proactive ecosystem, delivering full return on investment in less than 18 months," said the head of the information center at Zhaojin Mining Industry Co., Ltd. "We've not only significantly reduced direct costs, but also improved operational efficiency and IT team productivity. The platform is easy to use, offers strong local support in China, and delivers outstanding overall value—making it an ideal partner for enterprises of our scale."

Enabling Business Growth Through Standardized, Predictable, and Proactive IT Management

Zhaojin Mining recognizes the need to modernize and strengthen control over key aspects of its IT operations, including establishing structured workflows and a unified monitoring framework to proactively resolve service, network, server, and application issues before they impact end users. By deploying ManageEngine solutions, the company integrated its service management, network monitoring, and application performance management into a single, interconnected ecosystem.

Key Results

Faster IT service delivery: Centralized request handling, automated workflows, and clearly defined service-level agreements (SLAs) improve accountability, reduce ticket resolution time by over 40%, save more than 25 hours per week, and significantly increase user satisfaction.

Optimized operations through real-time visibility: With real-time monitoring and proactive alerts, Zhaojin identifies potential issues early, which cuts unplanned network and application downtime by 70%, while consolidating data across operational domains. This visibility is extended to bandwidth usage, enabling the IT team to curb non-essential traffic, prevent network congestion, prioritize critical workloads such as video surveillance, and plan bandwidth upgrades more accurately.

Faster root-cause analysis of application issues: Advanced diagnostic visualizations enable isolating root causes, which reduces mean time to resolution (MTTR) for application incidents by over 60%. The IT team now has comprehensive visibility into every endpoint, network segment, application service, and user activity.

"Mining operations demand extremely high levels of reliability, and Zhaojin Mining's modernization journey reflects a broader industry shift toward unified, data-driven IT management," said Li Fei, chief operating officer, ManageEngine China. "As enterprises scale, their operational needs evolve rapidly, and our platform is designed to adapt accordingly. Many customers begin with a single solution and naturally expand to more products over time, thanks to our deep integration capabilities—the more solutions they adopt, the greater the compounding value. Case studies like Zhaojin Mining clearly demonstrate the power of building a truly integrated IT ecosystem."

Building a Scalable Foundation for Future Growth

Driven by strong investment, global gold demand reached a historic high of 1,313 metric tons in 2025. While this market momentum presents substantial growth opportunities for Zhaojin Mining, it also heightens the need to strengthen IT infrastructure to support continued expansion and additional remote operations.

With ManageEngine’s centralized IT management platform, Zhaojin Mining has achieved closer alignment between its IT and business operations teams, laying a solid foundation for broader digital transformation initiatives. Supported by a unified, future-ready IT architecture, the company is now well positioned to sustain growth while ensuring that technology operations across its global mining network remain reliable, secure, and highly efficient—providing strong momentum for the continued advancement of intelligent mining.

Looking ahead, Zhaojin Mining will continue to uphold its development philosophy of “Golden veins spanning millennia, integrity connecting the world.” Leveraging its advantageous geographic location, abundant mineral resources, advanced processing technologies, and innovative management practices, the company is committed to achieving sustained profitability, accelerating its rise as a leading gold producer in China and globally, and delivering outstanding returns to shareholders and society alike.

About Zhaojin Mining

Zhaojin Mining Industry Co., Ltd. (Stock Code: 1818) was incorporated in the People’s Republic of China on April 16, 2004, and successfully listed on the Main Board of The Stock Exchange of Hong Kong Limited on December 8, 2006.

Zhaojin Mining is a comprehensive gold producer and gold smelting enterprise, integrating exploration, mining, ore processing, and smelting operations, with a strategic focus on the development of the gold industry. Its principal products are standard gold ingots of Au9999 and Au9995. The company’s key production technologies and equipment rank among the domestic leaders and meet internationally advanced standards, and it is recognized as a national high-tech enterprise.

ManageEngine OpManager, ServiceDesk, Netflow, Application Manager, and all ManageEngine solutions are available in UK through Simple IT Distribution LTD, ManageEngine Partner in the UK.

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